Customer Service Page

Our Customer Service and Shipping Logistics teams are dedicated to getting your purchased items shipped to you as safely and efficiently as possible. Please make sure to read this shipping policy carefully to learn more about how and when your order will ship. If you can’t find the information you’re looking for, don’t forget we’re always here to help! Call, or email us, and we’ll be in touch shortly.

We are delighted to offer FREE standard shipping (Monday through Friday, between 8am and 5pm) for all orders over $425 within the contiguous United States. For orders under $425, shipping charges will be assessed during checkout.

Our FREE standard shipping on orders over $425 is defined as below:

For parcel items, standard shipping is defined as a no-signature required delivery to your mailbox, front door, or curbside.

Slifer Designs is NOT responsible for any incurred storage fees or held shipment charges should you choose to delay shipment. Slifer Designs is NOT responsible for any charges due to shipping arrangements made without approval from our shipping department.

Estimated Shipping Times:

Estimated shipping times vary by order. A tracking ID will be emailed to you the day your order ships out so you may easily track your order. The estimated shipping times below represent the amount of time your order will be in transit once your order has left the factory.

• -All orders are sent via UPS Ground and are delivered on average 3-7 business days after the order leaves the warehouse.
• -Orders sent via a White Glove Service are delivered on average 2-5 business days after the order leaves the warehouse. Slifer Designs will reach out to you to schedule your delivery.

PLEASE NOTE: These shipping estimates represent the time it takes for an item to reach your home AFTER it leaves the warehouse.

When you purchase a product from us, any shipping times we provide are ESTIMATES ONLY and actual delivery dates may vary. In addition, if you elect to use our Premium White Glove Delivery Service (see below) you will be required to make an appointment for delivery and are responsible for any storage fees.

Premium White Glove Service

Some of our products are oversized, heavy, fragile or one of a kind, and cannot be shipped via common carrier. Premium White Glove Delivery service ensures that your order arrives safely to your door. For these items, you will be charged a $125 Premium White Glove Delivery fee Our white glove deliveries are made Monday through Friday, 8 a.m. to 5 p.m.

As part of our Premium White Glove Delivery service, we will bring the item(s) into your home, carry your item(s) up to 1 flight of stairs, and dispose of the packaging materials.

Please measure your space (doorways, elevators, stairways, etc.) before buying products from us to ensure that they will fit into your home. If a product does not fit, it will be returned to the warehouse and a restocking fee will be deducted from your refund.

Please contact us ahead of time at 970-766-8061 if there are any delivery challenges at your home we should know about, such as multiple flights of stairs or a narrow or long driveway. Note that additional charges may apply in such instances.

Expedited Shipping

We are unable to offer expedited shipping at this time.

International Shipping

We are unable to offer international shipping at this time.

We stand behind all of the products we have curated for our site, and we work with the best
manufacturers in the world to ensure you'll love every Slifer Designs item in your home. The design
details, quality, safety, and sustainability of our products will meet, if not exceed, your expectations. We
hope you love your selections, but if you're not completely satisfied with your purchase, we'll gladly take
returnable items in an unused condition fit for resale within 7 days of delivery. (Note: Exclusions apply.
See below).

Is My Item Returnable?

We do not accept returns on Final Sale items. Please note, we also do not accept returns on:
custom made to order items

• used items or items without original packaging
• altered items (repainted, refinished, cut, etc.)
• final sale items or gift cards

How Do I Return My Item?

If you are returning an item, please keep your item’s original packaging and request a return
immediately to receive a Return Authorization (RA) number. To request a return, reach out to our
customer service team via email at shop@sliferdesigns.com or by phone at 970-766-8061. If you have
any questions about processing your return, do not hesitate to contact us.

Once you request your return, we will send you a return label with the appropriate return address and RA number within five business days of your return request. You will then have 14 days to return your item. Note that all items shipped back without an RA number or outside the 14 day return period will not be accepted and will be returned to you. We cannot accept returns without the the original packaging. Please note, products may only be returned from the location of original delivery.

How Can I Receive My Refund?

Original Form of Payment: Receive your refund in the form of your original form of payment for the merchandise price, less the cost of outbound and return shipping AND up to a 15% restocking fee for stocked items or a 30% restocking fee for custom items. Slifer Designs does not offer free returns.
If we identify an unreasonable return pattern, we may restrict or refuse future transactions or returns from such customers at at any time.

Why Do You Assess Restocking Fees On Returns?

When you return an item, a lot of time, labor, and company cost is required to receive your package and restock your item back into our warehouses. Additionally, the majority of furniture and accessories returned are not packaged to original factory standards or incur damage during transit. Because we provide our customers free standard shipping on all items over $425 and absorb that cost, we must assess restocking fees on returns to account for the quantity of returned items that cannot be accepted or resold.